Out-of-the-box and DIY solutions to drive revenue, streamline operations, and improve customer support.
Drive lifetime customer value
Abandoned cart engagement
Connect to customers who have abandoned a checkout process with automated, omnichannel messages that can include discounts, product information, and more to re-engage shoppers and drive revenue.
Personalize shopping
Abandoned cart engagement
Bring conversational commerce to your business with chatbots to answer common questions and create custom interactions, like restock notifications to let a customer know an item is back in stock.
Click-to-Messaging ads
Abandoned cart engagement
Extend interactions with your customers to messaging platforms through click-to-message advertisements that enable ordering, personalized content, and more throughout their path to purchase.
Modern shopping through streamlined operations
Customer updates
Provide automated order updates through a customer’s preferred channel. Share fulfillment notifications, order confirmations, restock alerts and more. Plus, allow the customer to request updates on demand to drive engagement.
Automated surveys
Build surveys that automatically get sent to customers after purchase or visiting your site. Automate Net Promoter Score (NPS) surveys, gather reviews, and receive feedback about your products.
Protect customer information
Safeguard customers through two-factor authentication—confirming identity and intent-to-purchase via SMS codes made easy through our Verify API.
Support customers with Inbox
Full context interactions
Centralize all of your customer communication across every channel with Inbox. Empower your teams with the full history of customer interactions to deliver more personal and effective support.
Take action across your business
Enable your support team to quickly offer refunds or discounts without leaving their support tool by integrating Inbox with your business tools. Use Flow Builder and Inbox to automate processes and minimize context switching.
